Customer Service Representative

VRCC Veterinary Specialty & Emergency Hospital•Englewood, CO

14h•$19 - $23•Onsite

About The Position

VRCC Veterinary Specialty and Emergency Hospital is unique because it’s one of the few hospitals that brings together a full team of specialists, emergency clinicians, and compassionate support staff all under one roof—creating a collaborative environment that truly puts patient care first. It’s a great place to work because every team member is valued, supported, and encouraged to grow, making a real impact on the lives of pets and their families, every day. Position Overview The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Requirements

Has Customer Service Representative experience.
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
Knowledge of clerical procedures and ability to organize files and records
Excellent customer service skills, providing courteous and prompt assistance
Accurate cash handling and cashiering abilities
Strong multitasking skills with attention to detail
Flexibility in scheduling, including weekends and holidays
Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Nice To Haves

Has Emergency and Specialty Veterinary Medicine experience is a plus!

Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.