Customer Service Representative - Maverick Air - 1pm-9pm

Sanford Health•Sioux Falls, SD

23h•Onsite

About The Position

The Customer Service Representative at Sanford Maverick Air Center is responsible for providing exemplary customer service, greeting customers, answering telephones, and handling incoming fuel requests. Key duties include making car and hotel reservations, scheduling arrivals and departures, driving customers, and ensuring the general cleanliness of the FBO facility. The role involves upholding high standards of quality, acknowledging all pilots and customers, directing calls, ensuring ramp access security, coordinating line service requests, and handling computer invoicing and payments. Additionally, the representative will manage Maverick Air Center's discounts and pricing, verify information in the point-of-sale system, handle fuel requests via various channels, procure transportation and catering, set up new accounts, maintain records, update fuel prices, perform fuel balancing and reconciliation, and manage cash. Maintaining a professional appearance and a clean working environment, including the lobby, conference room, hallways, restrooms, and pilot lounge, is also part of the job. The representative will ensure courtesy coffee, tea, and ice water are available and may assist customers with baggage and rental/courtesy cars.

Requirements

Customer service experience
Clerical experience
Switch board experience
Working with customers both in person and via phone

Nice To Haves

High school diploma or equivalent

Responsibilities

Greet customers
Answer the telephone
Handle incoming fuel requests
Demonstrate and uphold Maverick Air Center's high standard of quality in workmanship and customer service
Create an environment where customers feel appreciated by giving exemplary customer service
Acknowledge all pilots and customers upon entering or leaving the facility
Direct incoming calls and handle customer requests
Ensure ramp access security
Coordinate line service calls and requests and ensuring all service requests are completed
Computer invoicing of front desk items and closing service orders to include payment via credit card, cash or check
Knows and understands Maverick Air Center's discounts and pricing
Verifies information in the computer-based point-of-sale system is accurate and up to date upon arrival or departure
Handle fuel requests via internet, phone and Unicom
Call out service requests and answer radio calls from line service
Procuring rental cars and other transportation needs, hotel accommodations and catering for pilots, flight crews and customers
Set up new accounts
Maintain records and reports and other clerical duties
Update fuel price changes
Fuel balancing and reconciliation of fuel sales and truck sheets from previous day
Cash handling
Maintain a professional clean working environment to include; professional appearance and attitude
Assist the Line maintaining the lobby, conference room and hallways appearance, this may include vacuuming, mopping, cleaning windows, dust and wipe down counters as needed
Check all restrooms during each shift to insure supplies are stocked and cleaned
Check pilot lounge for cleanliness
Responsible for courtesy coffee, tea, and ice water are available at all times
May be needed to assist customers with baggage and pulling up rental and courtesy cars
Make car/hotel reservations
Schedule arrival and departures
Drive customers
Provide the highest level of customer service
General cleanliness of FBO
Relay information to line techs