Customer Service Representative

Community Choice Financial Family of Brands•Birmingham, AL

1d•Onsite

About The Position

As a Customer Service Representative (CSR) at Easy Money in Birmingham, AL, you will help people in your community access necessary financial solutions. This pivotal, fast-paced, entry-level role involves building connections with a diverse customer base and processing transactions such as check cashing, money transfers, and customer payments, all while providing exceptional in-store experiences. The company offers hands-on training, coaching, and development, investing in long-term success, with many senior leaders having started in this position. This is an opportunity to advance within a fast-growing, profitable, impact-driven company.

Requirements

A high school diploma or equivalent
Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
Meticulous attention to detail and ability to accurately enter data
Proficiency in using phones, POS system, Microsoft Office, and other computer systems
Must be at least 18 years of age (19 in Alabama)
Background check required
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard

Nice To Haves

Experience in check cashing, document verification, and/or money order processing
Prior cash handling, cash drawer/vault management experience
Bilingual (English/Spanish) is a plus and may be required for certain locations
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)

Responsibilities

Connect with customers to cultivate lasting relationships that drive repeat business
Review, validate, and process customer transactions with accuracy
Maximize customer success by offering personalized financial services that fit their lifestyle
Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
Build new business by completing daily call campaigns
Assist in customer account management and collections by accepting payments and managing customer appointments
Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing
Participate in in-store and community events
Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
Engage in ongoing training and stay current on product and process changes
Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
Conduct additional tasks as directed by leadership
Maintain a full-time work schedule with regular, in-person attendance, including weekends

Benefits

Paid on-the-job training and a comprehensive new hire program
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country
Enrollment in a key holder program designed to establish and enhance leadership potential for promotion
Performance-based career advancement
Educational reimbursement program
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA)
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace
Paid time off that grows with you, starting with 12 days in your first year
A relaxed, business casual dress code that includes jeans and sneakers!