Customer Service - Call Center
About The Position
At NWA, we pride ourselves in providing exceptional customer service. As a Customer Service Representative for our Pension Services department call center, you are the front line! You will take calls from customers who have questions about their retirement plan benefits. You will: Schedule and assist participants with secure electronic signing and witnessing of required documents via zoom Timely and accurately answer questions from our participants Thoroughly document calls in the computer system Verify and update information Mail various forms and information as required by the participants This position is located onsite at our Seattle, WA office. Training begins on January 13, 2026.
Requirements
- Organized. Able to juggle and prioritize workloads, have strong analytical skills
- Communicator. Strong verbally and in writing including interpersonal skills
- Service Minded. Passionate about customer service--delivering it like you expect to receive it
- Detailed. Attentive to detail with excellent problem-solving skills
- Technically Savvy. Proficient with technology, intermediate level with Excel and Word
Nice To Haves
- Bilingual. Fluent in Spanish (highly preferred)
Responsibilities
- Schedule and assist participants with secure electronic signing and witnessing of required documents via zoom
- Timely and accurately answer questions from our participants
- Thoroughly document calls in the computer system
- Verify and update information
- Mail various forms and information as required by the participants
Benefits
- Union scale wages, raises every 6 months, starting at $20.76/hr. up to $26.29/hr.
- Medical, Dental, Vision & Rx benefits
- Employer provided/fully funded Defined Benefit Pension
- Up to 8.6 days of Paid Leave and 10 Holidays
- Strong team environment with good work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Education Level
No Education Listed
Number of Employees
501-1,000 employees
