Customer Service Representative
About The Position
We are currently seeking a “best in class” Customer Service Representative with excellent organization skills and a personable disposition to provide commercial quote information to customers and sales reps. You will assist in identifying and distributing quotes to inquiring customers and the commercial sales team as indicated. The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. You will be a strong and reliable support to company operations, maintaining procedures, communication and customer service. Not only will your efforts allow us to achieve organizational efficiency, but you will also nurture the pleasant work environment our people love.
Requirements
- 2+ years of related experience
- Must have excellent verbal and written communication skills
- Must be proficient in Microsoft Office and Excel (JDE experience preferred)
- Must have excellent organizational skills
Responsibilities
- Communicate by phone, email or in person on various concerns
- Build and review sales quotes for reps
- Ensures quotes follow correct pricing approvals
- Work with Commercial Sales and Sales Support on various concerns
- Maintain log of incoming and outgoing quote requests
- Serves as a back up to other CSRs
- Order entry of sales orders and sales transfers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
