Customer Service Representative

Pratt Industries•Macungie, PA

1d•$22

About The Position

The Customer Service Representative is responsible for efficiently processing customer orders, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong attention to detail, excellent communication skills, and the ability to handle multiple tasks in a fast-paced environment.

Requirements

High school diploma or GED required.
Excellent verbal and written communication skills in the English language. Ability to interpret and generate reports and correspondence.
Ability to perform basic math functions (addition, subtraction, multiplication, division) and calculate rates, discounts, and other numerical data.
Strong reasoning skills with the ability to resolve problems and handle a variety of situations, often with limited information.
Competence in computer data entry and familiarity with product knowledge and production processes.
Regularly required to walk, talk, and hear, as well as stand or sit for extended periods.
Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Preferred candidates with experience in manufacturing or the corrugated box industry.
Data entry experience and familiarity with production processes are highly desirable.
Understanding of ISO and QS standards is a plus.

Responsibilities

Receive and process customer orders, either directly from customers or through sales representatives.
Ensure timely placement of orders for materials and supplies needed for production.
Process billing and maintain accurate customer records.
Handle customer complaints and inquiries, coordinating with internal teams as necessary for resolutions.
Maintain customer files and update records as required.
Process new products and purchase orders, and ensure accurate record-keeping of customer order changes.
Assist the sales team in managing customer relations and driving supplemental sales where applicable.
Monitor warehouse inventory levels to ensure product availability, adhering to agreed minimum/maximum stock levels, and analyze monthly usage and restocking needs.
Send order confirmations and other relevant updates to customers via fax or email.
Adhere to company policies and procedures at all times.
Complete additional tasks as assigned by management.