Customer Service Representative

U-Haul•Ypsilanti, MI

1d•Onsite

About The Position

U-Haul is seeking friendly, motivated Customer Service Representatives to join their supportive team. In this role, you will be the face of U-Haul's exceptional service, assisting customers with their journeys by inspecting and maintaining equipment, and using up-to-date technology to dispatch and return equipment. The position offers on-the-job education and operates under a 'Hire Fast, Pay Fast' motto, allowing immediate start and payment. New hires can receive a $100 hiring bonus and an additional $300 cash bonus upon completing the 1-2-3 Punch Certification Program for U-Haul Equipment Inspection and Verification at retail stores. Since 1945, U-Haul has been serving do-it-yourself movers, founded by L.S. 'Sam' Shoen and Anna Mary Carty Shoen to meet the post-WWII need for one-way, nationwide moving equipment, thereby creating an industry.

Requirements

Valid driver’s license and ability to maintain a good driving record.
High school diploma or equivalent.

Responsibilities

Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment).
Drive a forklift (certification offered through U-Haul upon employment).
Other duties as assigned.
Participate in ongoing continuous U-Haul education through U-Haul University.

Benefits

Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
$100 hiring bonus
$300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores