Customer Service Representative
About The Position
Customer Service Representative: In this position you will be the face representing our company culture. It is imperative that you are a friendly and positive person by nature. The Customer Service Representative position requires high-level customer service, communication, and organization. Must be able to interact with customers (over phone and face-to-face) to provide the highest level of communication throughout each transaction. Must have an extremely positive-friendly demeanor and enjoy working with the general public. Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint and selecting the most appropriate Manager to handle each situation. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Contributes to team effort by accomplishing related results as needed.
Requirements
- Customer service
- Quality focus
- Problem solving
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
- No experience necessary/ will train the right candidates
Responsibilities
- Serves customers by providing product and service information
- Resolves product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer’s complaint and selecting the most appropriate Manager to handle each situation
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Contributes to team effort by accomplishing related results as needed
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Flexible Work Schedule
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
