Customer Service Representative

Eaton Corporation•Camarillo, CA

10h•Onsite

About The Position

The Customer Service Representative is responsible for managing business interactions and relationships with customers. This role aims to achieve customer satisfaction and manage performance against customer requirements in accordance with contracts. The representative serves as a primary communication point internally and externally to fulfill contract obligations, meeting quality, cost, and on-time delivery, as well as identifying additional growth opportunities and strengthening customer loyalty.

Requirements

Bachelor’s Degree from an accredited institution.
3 + years of experience in customer service, contract administration or customer support related experience.
All applicants must be U.S. persons within the meaning of ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee).
Legally authorized to work in the United States without company sponsorship now or in the future.
Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment.
Demonstrated experience working with SAP software package.
Analytical skills and detail-orientation.
Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently.
Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner.
Customer service skills and aptitude.

Nice To Haves

Previous experience supporting Manufacturing products / customers.
Previous Aerospace experience.
Work experience with SAP and/ or MFG Pro.
Work experience in a customer support role for technical products.
Experience with preparing quotes.
Proficiency or knowledge of ERP systems.
Prior experience with customer portals.
Demonstrated experience working with MS Office software package.

Responsibilities

Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers.
Manage all aspects of the Customer relationship and daily interactions.
Support Order Management to ensure accurate and timely Order processing and returns.
Understand all executed contract terms for assigned Customers through collaboration with Contracts Team.
Monitor existing contracts for compliance relative to delivery requirements.
Develop and maintain Customer specific manuals, as well as key contractual elements.
Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery.
Follow up on quotes and monitoring quotes.
Maintain knowledge and train others to navigate and manage Customer schedules.
Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.
Know and apply all terms of Long-Term Agreements for assigned Customers. Develop and maintain Customer information documents for other team member’s use.
Work closely with operations and supply chain to ensure Customer On-Time Delivery.
Proactively monitor Customer delivery schedules and track critical shortages. Team with Supply Chain Management or Customer Logistic Service to expedite urgent Customer needs.