Customer Service Representative

Dexter Axle • Wilsonville, OR

33d

About The Position

At Dexter, we believe exceptional customer service drives business success. As a Customer Service Representative, you'll be at the center of our customer relationships — managing inquiries, processing orders, and delivering value-added service that contributes directly to sales growth and customer retention.

This role combines service excellence with proactive sales support, ensuring every interaction strengthens our customers' trust and loyalty to our brand.

Requirements

• High school diploma or equivalent; additional education in business, communications, or related field preferred.
• Minimum of one (1) year of customer service or inside sales experience, preferably in manufacturing, distribution, or a B2B environment.
• Excellent verbal and written communication skills with a confident, customer-focused approach.
• Proven ability to identify customer needs and recommend product solutions that drive sales.
• Strong organizational and multitasking abilities with attention to accuracy and timeliness.
• Proficiency in Microsoft Office and familiarity with ERP or CRM systems.
• Team-oriented mindset with the ability to collaborate cross-functionally to achieve shared objectives.

Responsibilities

• Serve as a primary point of contact for customers, providing knowledgeable and professional assistance via phone, email, and in person.
• Process customer orders accurately and efficiently, while identifying opportunities to upsell or cross-sell complementary products and services.
• Proactively contact existing customers to confirm order needs, encourage repeat business, and promote new product offerings.
• Support sales initiatives by re-engaging accounts with declining activity and helping convert leads into repeat customers.
• Maintain accurate and current data on customer accounts, product availability, pricing, and delivery timelines.
• Collaborate closely with internal sales, operations, and logistics teams to ensure orders are fulfilled promptly and accurately.
• Research and resolve customer concerns, returns, and warranty claims in a professional, solutions-focused manner.
• Track shipments, monitor backorders, and communicate updates to customers to ensure satisfaction.
• Participate in continuous improvement efforts to enhance the overall customer and sales experience.
• Perform additional duties as assigned in support of company goals.

Benefits

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees