Customer Service Representative

Stark Exterminators•Biloxi, MS

1d•Onsite

About The Position

Stark Exterminators is seeking a full-time Customer Service Representative to provide comprehensive service support and administration to both internal and external Service Center customers. This role involves being the primary point of contact for customers, acting as a problem-solver for incoming calls, and assisting with scheduling services, collecting payments, and updating customer files. Additionally, the representative will make outbound calls to ensure technician schedules are full and accounts are paid. The position requires strong computer skills, problem-solving abilities, and a commitment to delivering an excellent customer experience within a team-oriented environment focused on achieving monthly service center goals. Stark Exterminators is part of the family-owned and operated Arrow Exterminators, a rapidly growing company servicing 12 states and ranked as the sixth-largest pest and termite control company in the U.S. The company emphasizes family values, competitive compensation, and a robust benefits package.

Requirements

Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) work week
Willing to work minimal overtime as needed

Responsibilities

Serve as the first point of contact for internal or external customers
Act as a detective to determine any problem and find a solution to every issue with incoming phone calls
Assist in scheduling service
Collect payment
Update customer files
Connect with customers via outbound calls to ensure technicians are fully scheduled
Connect with customers via outbound calls to ensure accounts are paid
Work in a team atmosphere that strives to meet the service center's goals each month