Customer Service Representative

Blue Cardinal Home Services, LLC • Burke, TX

just now • $16 - $18

About The Position

We are looking for a dedicated and customer-focused Customer Service Representative to serve our plumbing and HVAC customers. Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization.

Requirements

• Previous experience in a customer service or call center role (required)
• Knowledge of plumbing and HVAC, or home services industry (required)
• Ability to follow a process
• Strong attention to detail and excels in accuracy.
• A courteous and pleasant demeanor—whether on the phone or off
• Excellent time management, organization, and problem-solving abilities
• Bilingual a plus, but not required
• Schedule: 8 am-5 pm plus weekend on-call rotation

Responsibilities

• Answer all incoming client calls promptly and follow our scripting process.
• Serve as the first point of contact for customers and deliver a courteous and professional experience every time.
• Following our process, accurately schedule service and maintenance appointments.
• Notify clients proactively if there are any scheduling delays and work to rebook at their convenience.
• Make outbound calls to Club Membership clients to schedule seasonal maintenance.
• Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed