Customer Service Representative

Blue Cardinal Home Services, LLCBurke, TX
just now$16 - $18

About The Position

We are looking for a dedicated and customer-focused Customer Service Representative to serve our plumbing and HVAC customers. Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization.

Requirements

  • Previous experience in a customer service or call center role (required)
  • Knowledge of plumbing and HVAC, or home services industry (required)
  • Ability to follow a process
  • Strong attention to detail and excels in accuracy.
  • A courteous and pleasant demeanor—whether on the phone or off
  • Excellent time management, organization, and problem-solving abilities
  • Bilingual a plus, but not required
  • Schedule: 8 am-5 pm plus weekend on-call rotation

Responsibilities

  • Answer all incoming client calls promptly and follow our scripting process.
  • Serve as the first point of contact for customers and deliver a courteous and professional experience every time.
  • Following our process, accurately schedule service and maintenance appointments.
  • Notify clients proactively if there are any scheduling delays and work to rebook at their convenience.
  • Make outbound calls to Club Membership clients to schedule seasonal maintenance.
  • Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction.
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