Customer Service Representative
About The Position
Join Our Customer Service Team! Location: Mason City, Iowa or New Berlin, WI Type: Full-Time | Non-Exempt Are you ready to make an impact and deliver exceptional customer experiences? At Nassco, we’re passionate about helping our customers succeed—and we’re looking for a Customer Service Representative who shares that passion. If you thrive in a fast-paced environment and love solving problems, this is the role for you! Why Join Us? Be part of a company that values integrity, teamwork, and customer passion. Enjoy a supportive environment where your ideas matter. Opportunities for growth and continuous learning. Competitive pay and benefits package.
Requirements
- High school diploma or equivalent required.
- Minimum of 1 year of customer service experience (call center or account management experience is a plus).
- Strong communication skills and a professional, positive attitude.
- Detail-oriented and organized with the ability to juggle multiple priorities.
- Proficient in Microsoft Office (Outlook, Excel, Word).
Nice To Haves
- Experience in Jan/San, Packaging, or Foodservice distribution is a bonus.
- Bilingual skills? Even better!
Responsibilities
- Provide top-notch customer support via phone, email, and in-person interactions.
- Manage customer orders through multiple platforms, ensuring accuracy and timely delivery.
- Act as a liaison between Sales and internal departments to keep everything moving.
- Research and recommend solutions to customer inquiries, partnering with Purchasing and manufacturer reps.
- Maintain detailed records of customer interactions and transactions.
Benefits
- Competitive pay and benefits package.
- Opportunities for growth and continuous learning.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
