Customer Service Representative

Velocitii•Arizona City, SC

1d•Remote

About The Position

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth. Ready to be part of something great? View our website [https://velocitii.com/careers/] to learn more and apply today! As a Customer Service Representative, you’ll be the friendly voice our clients’ members rely on. In this fast-paced role, you’ll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless.

Requirements

6+ months in a call-center experience
1+ year of customer service experience
Knowledge of cars and/or interest in learning about cars
Strong verbal and written communication
Organizational and problem-solving skills
Ability to navigate multiple computer systems
Experience in a virtual desktop environment
Distraction-free remote workspace
High school diploma or GED
Demonstrates conviviality, a core value of our client. This is a passion for bringing people together to create the moments that matter.
Participate in virtual interviews using a computer with a working camera
Comfortable in a diverse, inclusive, team-focused culture
Complete pre-employment steps:
Internet speed test
Background and drug screening
Employment verification

Nice To Haves

Sales experience helpful
Prior experience with Five9

Responsibilities

Manage 40-100 calls per day depending on the season
Highlight and sell membership benefits
Put customers first and take action to improve their experience
Follow on-call procedures and document every interaction
Move quickly through multiple systems, dual monitors, and virtual desktops
Meet program metrics and customer satisfaction targets
Work within a highly structured role with set start/ends times and scheduled breaks
Adhere to set start/end times and scheduled breaks
Stay fully present and engaged throughout your shift
Follow the proper steps to request time off

Benefits

Starting pay is dependent on state: AZ: $16.50/hour with paid training FL: $15.50/hour with paid training SC/TX: $15.00/hour with paid training
Pay increase after 90 days of proven performance
Annual bonuses and merit raises available
EZ Access MD – Free Healthcare for You & Your Family!
Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics—all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2–25. Just one more way Velocitii supports your well-being!
Healthcare, life insurance, and 401(k) kick in the first of the month after hire
Sick time and PTO start accruing on day one—use sick time right away!
After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
Get paid to give back with volunteer time off
Company-Provided Equipment
We’ll set you up with everything you need to succeed—no equipment worries!
Remote Work
Work comfortably from home and skip the commute.
Supportive Culture
Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
Growth & Development
Enjoy access to training, coaching, and mentorship to grow your career.
Consistent Schedule
Our client operates Monday-Sunday, with shift times starting between 8:00 AM and 11:45 AM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on our client’s needs.