Tyler Pipe - Customer Service Representative

McWane • Tyler, TX

32d • $21 - $24 • Onsite

About The Position

The Customer Service Representative is responsible for processing orders, coordinating pricing and quotes, and supporting the needs of customers, sales representatives, and the sales department. This role works under the direction of the Sales Operations Manager to ensure superior customer service, timely delivery, and effective support for the sales team in marketing our products.

Requirements

• Associate degree or equivalent post-secondary education (2 years) preferred.
• A minimum of three years of experience in a customer service environment may be considered in lieu of formal education.
• Proficiency in Microsoft Word and Excel at an advanced level is required.
• Ability to work independently and demonstrate strong self-motivation.
• Strong mathematical and analytical skills.
• Excellent verbal and written communication skills.
• Proven ability to manage multiple tasks simultaneously.
• Strong decision-making, problem-solving, and creative thinking abilities.

Nice To Haves

• Experience with Microsoft Dynamics 365 is preferred.

Responsibilities

• Process customer orders and requests accurately and efficiently.
• Build and maintain strong relationships with customers and the outside sales team.
• Manage warehouse releases for billing and complete final filing upon receipt of invoices from the Accounting Department.
• Coordinate pricing approvals from customers and sales representatives with the General Manager.
• Provide ongoing service and support to existing accounts.
• Investigate and resolve customer complaints by identifying issues, developing solutions, and escalating to management when necessary.
• Keep the Sales Operations Manager informed of customer concerns and inventory-related issues.
• Collaborate with the Shipping Department and Distribution Centers to ensure accurate and timely order shipments.
• Assist with inventory management tasks and the preparation of inventory reports.
• Proactively seek opportunities to expand knowledge of the industry and the products represented.
• While the above responsibilities will be the primary focus of this job, the company reserves the right to assign additional duties as necessary to meet operational needs.

Benefits

• Be part of a company with over 100 years of stability and industry leadership as a proud member of the McWane family.
• Work in a culture that prioritizes safety, accountability, and continuous improvement through The McWane Way principles.
• Join a supportive team that values trust, teamwork, and open communication.
• Enjoy competitive compensation and comprehensive benefits.
• Contribute to meaningful work that supports critical infrastructure and community development.
• Experience long-term employment with a company committed to its people and their success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees