Customer Service Representative - Addison

BLACK FOREST VENTURES LLC•Addison, TX

16h

About The Position

The CSR is responsible for a full range of concierge services to clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, processing in-flight catering requirements, and overseeing aircraft servicing requests.

Requirements

Ability to interact with professionalism and discretion with clientele.
Ability to interpret a variety of instructions furnished in written or oral form.
Ability to handle customer demands and crisis with poise.
Ability to deliver an exceptional customer experience which is at the core of Galaxy’s commitment to the Client.
Ability to work in a team driven environment.
High school diploma or equivalent (GED)
1-3 years of customer service experience
Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
Valid driver’s license.

Nice To Haves

Experience using software programs such as TotalFBO and FlightBridge, preferred.
Experience with flight scheduling/dispatching in part 91 or 135 operation, preferred.

Responsibilities

Serve as the first point of contact to clients by welcoming, assisting, and directing visitors.
Qualify for and maintain Airport SIDA (where applicable) and valid driver’s license.
Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
Answer phone calls in a professional courteous manner and processes request efficiently.
Prepare and process invoices with accuracy.
Utilize and maintain directories and reference materials.
Greet aircraft upon arrival and departure to assist arriving passengers and crew members.
Operate vehicles and golf carts.
Maintain friendly demeanor and professional attire in accordance with current standards.
Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards.
Assist flight crew in with ramp-side services.
Coordinate conference room scheduling and setup for various events and executive conferences.
Communicate clearly and concisely using two-way radios to relay messages internally and externally.
Restock supplies as needed.
Accurately maintain valet parking areas and status boards.
Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up.
Actively participate in Galaxy FBO Safety Management System.
Comply with all Galaxy Standard Operating Procedures (SOP’s).
Observe all safety, environmental and general housekeeping rules and policies.
Complete and maintain all applicable required training.
Perform other duties as assigned.