Customer Service Representative (Insurance Industry) Harrisburg, PA

Integrity • Harrisburg, PA

1d

About The Position

Responsible for inbound and outbound calls. Responsible for the overall support and assistance with marketing duties for the marketing department.

Requirements

• High School Diploma or equivalent.
• Basic understanding of insurance and agent relationship.
• Basic understanding of Medicare.
• Basic understanding of marketing and new business operations.
• Good computer and typing skills.
• Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.

Nice To Haves

• Associates Degree preferred.
• Call Center experienced preferred.
• Basic Insurance Knowledge preferred (Medicare).

Responsibilities

• Performs outbound call campaigns.
• Provide call backs and follow up calls as needed.
• Updates RAMS system as needed.
• Respond to clients who contact RIM Call Center via inbound call, email or website.
• Transfers calls to licensed agents, as needed.
• Follows customer service protocols.
• Follow company policies and procedures.
• Follow call center workflows and desktop procedures.
• Maintain call center metrics as determined by management.
• Assumes responsibility for miscellaneous duties, as assigned.

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED