Customer Service Representative

Berry Aviation, Inc.•San Marcos, TX

4d•Onsite

About The Position

The Customer Service Representative (CSR) is the first contact a customer or client has with the company, whether by telephone or in person. This position must maintain excellent customer service skills and etiquette. All CSRs must be able to handle multi-line telephone systems, receive and dispatch service requests, monitor aircraft movements, provide concierge services, and maintain a warm, inviting environment for the customer. This is currently a full-time position.

Requirements

Valid drivers license
Exceptional interpersonal and communication skills

Nice To Haves

Experience in customer service
Must possess computer knowledge in Microsoft Word and Excel

Responsibilities

Answer phone calls and transfer to requested parties within the company.
Monitor flights inbound to San Marcos Regional Airport.
Maintain cleanliness and organization of the FBO, Courtesy Cars, and Rental Cars.
Greet and interact with customers in a friendly and professional manner.
Maintain and update customer accounts as necessary.
Communicate via Microsoft Office programs within the company and with customers.
Log and monitor requests for services from customers via phone, email, in-person, and ASRI radio
Dispatch Line Service Techs to fuel, park, and tow aircraft and provide other services to aircraft and customers.
Take payment information, process customer payments, and assist customers with billing questions.
Provide concierge services for customers (rental car, hotel, catering reservations, etc.).
Maintain and complete applicable paperwork on a daily and weekly basis.
Other duties as assigned by the Customer Service Manager or FBO Manager.