Customer Service Representative

South West Plumbing Heating Air Electric•Seattle, WA

4d•$23•Onsite

About The Position

South West Plumbing is urgently hiring for a Customer Service Representative! Who are we? We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems. At South West Plumbing we strive to ensure our employees are taken care of. We are known for stability and lateral growth amongst other career advancement opportunities! The Big Task: This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.

Requirements

At least 2 years of customer service experience is required
At least 1 year of call center experience is preferred
Excellent customer service skills, and experience with outbound and inbound calls.
Ability to function well in fast-faced work environment.
Proficient with Microsoft Office Suite or related software.
High school diploma, GED or equivalent.

Responsibilities

Convert incoming customer calls into booked service or lead setting appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Maintain and update customer databases with complete and accurate information.
Learn and follow with consistency the SOPs for the department
Assist with confirmations in any/all depts as needed.
Use great customer service practices to answer incoming calls from customers and book appointments for our technicians.
Answer all calls with urgency and in a professional manner.
Meet the call center’s daily appointment setting goal numbers.
Make outbound calls to offer maintenance warranties to customers.
Make follow-up calls to customers to ensure satisfaction of service performed by technicians.

Benefits

Competitive Wage: $23.00 per hour
Schedule shifts available: Sunday-Thursday 11:30am-8:00pm, and Tuesday-Saturday 11:30am-8:00pm
NO on-call shifts & NO after-hours calls.
Weekly pay!
Start earning PTO immediately.
Great medical benefits, including dental, vision and life insurance for you AND your family. Generous 401K Company match.
6 Paid holidays
On-going technical and sales development training from the best in the business.
Gain a family! We do a lot more than just work together. You will come to love our company outings; casual office environment and you will build life-long friendships.

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