Customer Service Representative

Destination Pet•Boise, ID

14h•Onsite

About The Position

Destination Pet is seeking a Customer Service Representative for Escape the Crate Boise. The company, Destination Pet, is a united team focused on elevating the love and lives of pet families, aiming to revolutionize the pet industry. The ideal candidate will act as a concierge and chaos coordinator, fluent in both human and animal communication, capable of managing phones, customers, and the occasional muddy paw print. Since 2016, Destination Pet has provided comprehensive pet care services including day care, boarding, grooming, training, and veterinary services across the country. The goal is to ensure pets feel at home and their owners feel at ease. The company is committed to creating a diverse and inclusive workplace, making hiring decisions based solely on a candidate's contributions to the team, and offers reasonable accommodations for applicants with disabilities.

Requirements

You’re a people-person and a pet-person.
You’ve got solid communication chops—phone, in-person, email, you name it.
Multi-line phones and computer systems don’t scare you.
You're cool under pressure and know how to keep things professional.
You solve problems faster than a lab chasing a tennis ball.
High school diploma or equivalent required.

Nice To Haves

Previous experience in customer service or retail
1+ year of customer service experience preferred

Responsibilities

Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding).
Answering phones with a smile in your voice and multi-tasking like a pro.
Touring new clients through the facility and selling the services that keep tails wagging.
Ensuring up-to-date vaccinations are on file—because safety first.
Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat).
Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are.
Responding to complaints with patience and professionalism — even when it’s clearly the cat’s fault.
Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
Jumping in to support other team members whenever needed.
Other duties as assigned.