Customer Service Representative
About The Position
Palmer Logistics is looking for a skilled Customer Service Representative to join our dynamic team! The ideal candidate will be detail-oriented, highly organized, and proficient in Warehouse Management Systems and Microsoft Office Suite. This position plays a crucial role in our daily operations by being the primary interface with our customers, ensuring procedures are followed and customer requirements are met in the processing of their orders. If you're a dedicated and proactive individual looking to make an impact in our organization, we want to hear from you! Pay Rate: $18.00 - $19.00 per hour depending on experience and knowledge.
Requirements
- Minimum of 2 years of customer service experience in logistics/3PL is a plus.
- Flexible work schedule: must be able to come in early, stay late, and/or work weekends depending on operational needs.
- Technical skills with ability to work in multiple warehouse management systems.
- Detail-oriented and capable of performing basic math functions, including addition, subtraction, multiplication, and division.
- Proficient in Microsoft Office Suite.
- High school diploma or GED.
- Ability to read, write, and speak the English language.
Responsibilities
- Manage assigned customer accounts and ensure customer requirements are accurately executed.
- Process inbound and outbound orders in alignment with customer expectations and company procedures.
- Communicate with customers with clarity, professionalism, and urgency regarding order status, issues, and resolutions.
- Initiate NCRs (non-conformance reports) to address and prevent product quality or service issues.
- Perform invoicing and rate verification as per contractual terms.
- Maintain accurate inventory reconciliation and escalate discrepancies in a timely manner to leadership.
- Address and resolve customer concerns proactively when necessary.
- Support audit readiness and maintain process integrity at all times.
- Schedule and reschedule inbound and outbound shipments ensuring that flow of goods supports customer service expectations and warehouse capacity.
- Maintain real-time visibility on shipping and receiving accuracy with a proactive approach to correcting errors.
- Coordinate rail freight activities when required.
- Report scheduling issues to leadership in a timely manner with proposed solutions.
- Participate in physical inventories and maintain inventory accuracy.
- Maintain full awareness of daily workload and collaborate with team members to ensure smooth execution.
Benefits
- Medical, Dental, and Vision insurance
- Life insurance with additional policies such as critical illness, accident, hospital indemnity, short-term disability and long-term disability
- 401k retirement plan
- Paid holidays & Paid Time Off
- Pay day every Friday.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
