Customer Service Representative

ChaseSource • Austin, TX

33d • $20 - $20 • Onsite

About The Position

We are seeking motivated and customer-focused Call Center Representatives to join our Provider Network team supporting Health Medicaid programs. In this onsite role, you will serve as a key point of contact for healthcare providers and members, delivering accurate information and exceptional service related to Medicaid eligibility, claims, and program support.

Requirements

• At least 6 months of recent experience in a high-volume call center environment
• Excellent verbal communication and customer service skills
• Strong ability to multitask and stay organized in a fast-paced setting
• Basic proficiency with Microsoft Office applications preferred
• Must reside locally and be able to commute to the Austin office

Responsibilities

• Handle a high volume of inbound calls with professionalism and efficiency
• Provide clear and accurate support for Medicaid eligibility, claims, and provider inquiries
• Document all interactions thoroughly and accurately in the system
• Route calls to the appropriate departments when necessary
• Consistently meet attendance, productivity, and quality performance standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed