Customer Service Representative
Eastern Propane•Rochester, NH
19h
About The Position
This position is responsible for efficiently providing solutions to customer service needs via telephone and email through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. This position is scheduled Monday - Friday between the hours of 9:00 AM and 2:00 PM or 10:00 AM and 3:00 PM.
Requirements
- Education: High school diploma or equivalent
- Experience: 2 years of telephone call center experience a plus.
- Intermediate proficiency in MS Office preferred.
Responsibilities
- Manage, respond to, and resolve customer questions, concerns, and inquiries accurately and appropriately.
- Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction.
Benefits
- Matched 401(k) options
- Employee & family fuel discounts for your home
- 90 hours paid time off + 7 paid holidays
- Veteran’s Day paid holiday for active military and veterans
- Opportunity for growth
- Complimentary coffee, snacks, and Thanksgiving turkey
- Wellness reimbursement (gym, exercise classes, and more)
- Additional voluntary benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
