Customer Service Representative

Taylor Communications•Dayton, OH

36d•Onsite

About The Position

Taylor Print and Service Solutions, a Taylor company, is looking for a new Customer Service Rep to join the team in office in Dayton, OH! In this position, you would be responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met!

Requirements

High school diploma or equivalent in work-related experience
3+ years of customer service industry experience
Strong MS Office skills with emphasis on Excel and Outlook
Ability to communicate effectively through verbal and written communication

Nice To Haves

Print, marketing or promotional product experience
Salesforce.com knowledge

Responsibilities

Manage all written and verbal communication with customers on behalf of the company
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
Engage appropriate resources to assist or resolve service issues as necessary
Understand and appropriately use the company pricing system and policies
Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities