Customer Service Representative

Apex Service Partners•Houma, LA

19d•$15 - $17•Onsite

About The Position

Overview Looking to TRADE UP to a better opportunity? Trahan's Heating and Cooling is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. Why join our team: We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. Uncapped Pay Potential Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) On-going training & development and growth opportunities Paid Holidays Paid Time Off (PTO) Who we are: We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). If this sounds like the perfect opportunity for you, don’t wait! Apply today! We are an Equal Employment Opportunity Employer Job Type: Full-time Salary: $15-17 per hour Benefits: Matching 401(k) Health Insurance Dental and Vision Insurance Life and Disability Insurance Paid Time Off Ongoing Training and Development Ability to commute/relocate: Houma, LA: Reliably commute or planning to relocate before starting work (Required)

Requirements

1-5 years of call center or customer support experience preferred
Valid driver’s license with clean motor vehicle record
Ability to commute/relocate: Houma, LA: Reliably commute or planning to relocate before starting work (Required)
Call Center or Customer Support (1+ year required)

Nice To Haves

Experience with MS Office products preferred
Experience with Service Titan preferred

Responsibilities

Manage incoming calls from customers
Schedule and manage customer estimates
Identify and assess customers’ needs to achieve full satisfaction of work provided
Manage customer and technician schedules
Renew and manage maintenance agreements
Build relationships with customers and provide top-level service and support
Maintain accurate and detailed records of customer needs, requests, and tasks performed
Appropriately handle and de-escalate customer complaints and concerns