Customer Service Representative

MERITUM ENERGY GP LLC•Odessa, TX

41d•Onsite

About The Position

Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service. The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving customer concerns in addition to providing service to customers at the bottle dock station. Our Customer Service Representatives are committed to Service, Efficiency and Safety. This role is based in our Odessa, TX office and will primarily support our Carlsbad, NM location.

Requirements

High school diploma or equivalent required
Minimum 3 years of customer service experience
Excellent interpersonal, communication, and problem-solving skills
Service-oriented and the ability to resolve customer grievances
Proficient with computer skills and the ability to learn and use current and new software
Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software
Must be able to lift up to 50 pounds as needed in order to safely assist with duties around the plant
Must pass pre-employment screening and background check

Nice To Haves

Experience in high-volume phone call settings highly preferred
Experience in the oil and propane industry preferred
Bilingual (English/Spanish) preferred

Responsibilities

Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
Collects and enters orders for new or additional products or services
Forwards customer questions and complaints to the assigned specialist or other appropriate staff
Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Performs other related duties as assigned
The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.