Customer Service Representative

ROCKET INDUSTRIAL INC • Monona, WI

5d • $22 - $24

About The Position

The Customer Service Representative plays a critical role at Rocket Industrial. This position is responsible for binding all aspects of our customer experience together to guarantee that every interaction a client has with our organization is excellent, simple, easy, and enjoyable. The Customer Service Representative will partner with customers, business partners, and internal teams to provide an outstanding customer experience.

Requirements

• College Degree, preferred
• Customer Service experience, preferred
• Strong communication and collaboration skills
• Problem solving and decision making abilities

Responsibilities

• Efficient and accurate data collection and entry of customer orders
• Respond to incoming customer service phone calls and emails
• Assist in managing large strategic accounts
• Work alongside sales reps in designing appropriate solutions based on clients' needs
• Partner with sales reps in presenting the Rocket Value Proposition to customers
• Prioritize and escalate customer needs and issues appropriately
• Build long-term relationships with clients

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree