Customer Service Representative
About The Position
Ambient Edge has been a leader in the HVAC industry in Arizona and Nevada. Our team is comprised of only the best in the industry, and our customers love us for it. At Ambient, we understand that an employee-centric company culture, a robust benefit package, and top earning potential are key to building a dynamic team of experts, and we are consistently evolving to continue to be the employer of choice in Mohave County, AZ & Clark County, NV! The Customer Service Rep's primary function is to service and support Ambient Edge customers. This position requires knowledge of our products, as well as excellent time management, interpersonal and communication skills. The Customer Service Rep is responsible for customer service by engaging, actively listening, understanding and advising customers as to the products necessary to meet their needs. The Role: Book service appointments and do whatever is necessary to promote customer satisfaction.
Requirements
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
Responsibilities
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- All other duties as assigned to ensure operational excellence
Benefits
- Great Perks: Paid holidays & vacation time!
- Comprehensive Benefits: Nearly 100% company-paid medical, dental, and vision for you, plus 50% coverage for your family. Plus, a 401(k) with 100% company match!
- Career Growth: We invest in training and development to support your professional advancement
- Schedule: Monday thru Friday - 8am to 5pm
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
