Customer Service Representative (Mortgage Servicing Experience- REQUIRED)

loanDepot • Plano, TX

1d • $20 - $21 • Remote

About The Position

Position Summary: Responsible for providing best in class customer service while assisting with general mortgage inquiries, concerns and light collections efforts as needed. Handles both inbound and outbound calls to ensure quick and effective solutions are provided to each customer. Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Requirements

• Mortgage Servicing experience required.
• Exceptional attention to detail, verbal, written and interpersonal communication skills.
• Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Must be self-motivated and able to multi-task with minimal supervision.
• Bachelor's Degree or similar preferred.

Nice To Haves

• Call center with early stage collections experience preferred.
• Escrow and MSP/Black Knight experience a plus.
• Bilingual - Spanish speaking highly preferred.

Responsibilities

• Handles inbound and outbound calls to current and early-stage delinquent accounts.
• Effectively respond to internal/external customer emails and voicemails.
• Assists with a variety of customer inquiries including but not limited to escrow, payment transactions, ARM changes, payoff request and other inquiries.
• Performs other duties and projects as assigned.

Benefits

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees