CUSTOMER SERVICE REPRESENTATIVE

Stockman Bank • Billings, MT

54d

About The Position

The Customer Service Representative position is a customer facing role, supporting the bank by establishing new deposit accounts, performing various account maintenance, fulfilling internal and external account and maintenance requests, and providing excellent customer service. It requires constant customer contact in person, over the phone, and through email. In addition to customer service, this position requires a teachable spirit, strong communication skills, attention to detail, and the ability to work independently and on a team. The position requires a thorough knowledge of all types of accounts, services and products offered and sold by Stockman. The Customer Service Representative (CSR) will have extensive in-person, telephone, and email contact and is to conduct relationships in a manner that will enhance the professional, community focused, and overall marketing effort of the Bank.

Requirements

• High school diploma or equivalent.
• Ability to provide exceptional customer service in person, over the phone, and by email.
• Working knowledge of various Microsoft Office programs.

Nice To Haves

• Minimum 1-year previous work experience in banking or customer service.
• Previous work experience using Fiserv's Navigator programs.

Responsibilities

• Establish and market a variety of financial products and services to new and existing retail and commercial customers by assessing individual needs.
• Maintain an extensive knowledge of deposit, loan, and other products and services offered by Stockman Bank through utilizing provided resources.
• Attend training sessions to stay current on new and existing procedures, rules, and regulations.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees