Customer Service Representative

Attindas - US•Greenville, NC

19d•Onsite

About The Position

This position strengthens business relationships and builds a partnership between Attindas Hygiene Partners and our customers. These tasks include, but are not limited to managing order processes, coordinating logistics activity, working closely with transportation, and planning. It requires enforcing Attindas’s commercial policy, and negotiating exceptions to standard practice, when necessary, proactively communicating changes, managing return requests, analyzing customer demand, and positioning yourself to be recognized by the customer as their primary representative Attindas.

Requirements

Two (2) year degree in business related field
Minimum of two (2) years in customer service or related manufacturing, logistics, or business support role involving interaction with internal and external customers
High degree of proficiency in PC skills to include MS Outlook, Word, Excel, Access, and PowerPoint.
Should understand supply chain interfaces thoroughly in order to identify issues and engage internal resources as appropriate to meet the changing needs of our customers
Experience with an ERP system (Oracle is a plus)
Detail oriented/ Strong analytical skills
Above average inter-personal and telephone skills with excellent written and oral communication skills

Nice To Haves

Experience with Oracle
Experience with customer portals
Experience in Demand Planning and Logistics
Ability to work multiple tasks to meet deadlines
Experience in EtQ CAPA and Business Intelligence (BI) software
Strong organizational skills, ability to work independently, and function well in a team environment
Ability to make decisions and take action in a way that meets the intent of company policy, goals, and objectives
Four-year degree in Business Administration, Industrial Distribution, or related field is preferred.

Responsibilities

Process customer orders accurately into Oracle.
Proactively control and manage customer orders within the Supply Chain to ensure on-time delivery.
Process EDI orders 2 to 3 times daily.
Access customer portal to obtain data and process orders.
Proactively communicating situations which may prevent receipt of our products as ordered, such as customer hold situations, product supply or transportation issues.
Communicate any customer driven changes to the internal supply chain partners.
Apply knowledge of Demand Planning, Logistics, and Cost Analysis to improve the customer’s experience.
Research, troubleshoot, and resolve customer request and inquiries, including complaints, returns, pricing, shipment tracking, and all logistical issues utilizing appropriate internal resources.
Take independent action and make decisions when necessary, that serve our customers.
Participate in supply chain process improvements activities; establish best practices for managing assigned accounts; including development of tools (reports, communications, etc.) to maintain optimum quality service levels.
Review daily impact of incoming orders on shipping and production capacity, and work with internal supply chain partners, external customers, and sales representatives to correct outages.
Work closely with shipping, transportation and planning departments to ensure that orders flow through the supply chain in a level manner.
Use EtQ CAPA (Corrective Action Preventative Action) software to improve productivity and effectiveness.
Perform data analysis and interpret the data on an as-needed basis using Excel and MS Access.