Customer Service Representative
About The Position
Join a Cat-Exclusive Practice That’s Been Caring for Feline Families for Over 30 Years Are you someone who naturally connects with people and understands the special bond they share with their cats? Do you take pride in being a calm, compassionate first point of contact for pet parents? VCA Bay Hill Cat Hospital is seeking an Experienced Client Service Representative to join our team full-time! For more than 30 years, we’ve been dedicated exclusively to feline care in the Dr. Phillips area—creating a quiet, low-stress, and cat-friendly environment where both cats and their people feel safe and supported. We are a 2 doctor practice, and passionate about delivering not only exceptional medical care, but also a gentle, empathetic experience for every visit. Our mission is simple: your cat’s health is our top priority, and exceptional service is our goal. Every interaction is an opportunity to build trust, ease stress, and exceed expectations. We’re looking for someone who is: Warm, personable, and genuinely loves working with cat families Calm under pressure, with a soothing presence for both cats and their humans Professional, detail-oriented, and a strong communicator Excited to be part of a close-knit, supportive team that treats each other like family If you’re ready to make a meaningful impact in a feline-focused, Fear Free environment—we’d love to meet you!
Requirements
- Warm, personable, and genuinely loves working with cat families
- Calm under pressure, with a soothing presence for both cats and their humans
- Professional, detail-oriented, and a strong communicator
- Excited to be part of a close-knit, supportive team that treats each other like family
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., flea & tick control).
- Managing medical records, charts, reports and correspondence through WoofWare scheduling software.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
- Assisting Hospital Manager in administrative projects as needed.
Benefits
- Leadership opportunities
- Access to the people and financial resources of a large veterinary community
- WOOF University, offering abundant of training in a variety of topics
- Generous employee pet care discounts
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Competitive wage
- Medical, Dental & Vision insurance
- Opportunity to teach and mentor
- 401(k)
- Free wellness subscriptions (Head Space)
- Life and Long Term Disability insurance
- Paid Parental leave
- medical, dental, vision and paid vacation/sick days
- 401(k)
- generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
