Customer Service Representative

Taylor Communications • Hutchins, TX

13d • Onsite

About The Position

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor. Taylor Enterprise Solutions , a Taylor Corporation company, is seeking a Customer Service Representative (CSR) to join the team in Hutchins, TX . to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

Requirements

• The ability to understand and appropriately use the company pricing system and policies.
• The ability to understand and help the customer articulate their needs.
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
• Autonomously manage and own numerous multiple-solution customers and related demands with ease.
• Work independently and within a team to deliver a consistent, exceptional customer experience every time.

Nice To Haves

• High School education or above with 2 years of college
• 3 years of related / relevant experience in position or specialization.
• Print, marketing or promotional product experience
• Salesforce.com knowledge a plus.
• Strong MS Office skills with emphasis on Excel and Outlook.
• Advanced computer experience and ability to implement new technologies.

Responsibilities

• Guarantee satisfaction and value for our customers
• Contribute to a work environment that fosters pride in being part of a winning team.
• Contribute to the company’s goals of achieving cost efficiencies by maintaining high productivity and quality standards.
• A CSR is responsible for supporting the company vision and mission.
• Work independently and within a team to deliver a consistent, exceptional customer experience every time
• Manage all communication – written, verbal and in-person – professionally, proactively and efficiently
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
• Successfully establish, manage and exceed customer expectations throughout all engagements
• Engage appropriate resources to assist or resolve service issues as necessary
• Understand and appropriately use the company pricing system and policies
• Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
• Manage workflow to meet customer deadlines in a team environment
• Understand and help the customer articulate their needs
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
• Coordination of projects and complex customer deliverables

Benefits

• employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees