Customer Service Representative

Sheldahl Flexible Technologies, A Flex Company•Northfield, MN

19d

About The Position

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in US Minnesota Northfield Reporting to the Sales Operations Manager the Customer Service Representative will be responsible of communicating with customers and deal with customer's inquiries. Sheldahl, a Flex company, has supported the space industry since 1958 by providing thin film materials to space missions worldwide What a typical day looks like: Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers Interpret customer needs, recognize symptoms, causes and solutions. Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension In charge of tracking relevant metrics and drive action items based on results KPIs. Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process. SOX controls knowledge validation prices, incoterms, terms of payment and agreements. Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records. Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations. Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process. Create CMF, MRF and PQR. Involve in CFT, Operations and customer meetings.

Requirements

Bachelor’s degree
7 years’ experience in a Customer Service-related position.
Knowledge of the MS Office (Excel, Word), Adobe
Math skills
Team player
Ability to interface and communicate with different levels of the organization
Strong communication skills and collaboration
Previous Manufacturing industry

Nice To Haves

Oracle
PF38
#LI-PF1

Responsibilities

Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
Interpret customer needs, recognize symptoms, causes and solutions.
Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
In charge of tracking relevant metrics and drive action items based on results KPIs.
Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
Create CMF, MRF and PQR.
Involve in CFT, Operations and customer meetings.