Customer Service Representative (Part-time)
About The Position
North Cobb Animal Hospital is currently seeking Part-time Customer Service Representatives to join their team! Are you a master multitasker who loves animals as much as people? We believe the front desk is the heart of our practice. We’re not just looking for a set of hands; we’re looking for a compassionate communicator who can be the 'calm in the storm' for our clients and the biggest cheerleader for their pets. If you want a role where you’re appreciated, supported, and surrounded by a team that actually likes each other—you’ve found it. Position Overview The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Requirements
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
- Two years of veterinary customer service experience.
- Manage a multi-line phone system, schedule appointments, and triage "itchy ears" vs. "emergencies."
- Act as the vital link between our pet parents and the medical team to ensure no question goes unanswered.
Nice To Haves
- Maintain accurate patient files and process payments using Cornerstone.
Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
