Customer Service Representative

Kforce • Anaheim, CA

34d • Onsite

About The Position

Kforce client is seeking a Service Coordinator in Orange County CA. This position is onsite Monday - Friday 8am - 4:30 pm. Responsibilities: In this role, the Customer Service Representative will be managing the day-to-day operations of a sign maintenance service, including scheduling appointments, coordinating technicians, communicating with clients, and resolving any issues related to signage services, while maintaining efficient workflow and customer satisfaction

Requirements

• Excellent communication and customer service skills to interact effectively with clients and technicians 1 year of experience in customer service
• Ability to provide quality customer service to clients and communicate effectively with technicians, team members, and other departments
• Strong organization and time management skills to handle multiple projects simultaneously
• Proficiency in computer software for scheduling, project management, and recordkeeping
• Must work well in a team environment
• Adhere to all safety practices and guidelines

Responsibilities

• Receive and process sign orders, including gathering detailed specifications and requirements from clients
• Maintain open communication with clients, providing updates on project status, addressing concerns, and resolving issues promptly
• Assign sign maintenance jobs to technicians based on expertise and location
• Monitoring progress on service calls, ensuring timely completion
• Maintain detailed records of all sign repairs/maintenance calls, including client information, project details, and service dates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees