Customer Service Representative

TEKsystems • Southfield, MI

13d • $20 - $22 • Onsite

About The Position

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our growing team. This role supports patients and healthcare providers by ensuring smooth coordination, accurate order processing, and exceptional customer service.
Why You’ll Love This Role
Consistent Monday–Friday schedule
1 hour lunch
Fully supported hands-on training with management (approx. 1 month)
Opportunity to learn medical equipment procedures and internal systems
$1/hour pay increase once hired on directly
Additional on-call pay + overtime after becoming a direct employee

Requirements

• Strong communication skills
• Comfortable working in a fast-paced, patient-focused environment
• Ability to learn new systems quickly
• Reliable and team-oriented

Responsibilities

• Answer inbound calls and make outbound calls as needed
• Respond to emails quickly and professionally
• Communicate with patients, referral sources, and internal teams
• Review referral information for accuracy
• Create patient orders or schedule equipment per physician prescriptions
• Process orders and route calls to the correct department
• Follow up on open issues to ensure resolution
• Meet call response and email turnaround goals
• Maintain accurate documentation
• Deliver friendly, empathetic, and professional customer service

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees