Customer Service Representative
About The Position
This position is responsible for providing comprehensive customer service related to utility accounts, billing, and services. Key duties include responding to inquiries, complaints, and requests for service, assisting with account discrepancies, setting up new accounts, processing account closings and transfers, and monitoring delinquent accounts. The employee also enters and reviews utility account data, generates bills, processes adjustments, handles extensions of service, and manages write-offs or collections as necessary. Bilingual assistance is provided to customers as needed, and the employee may refer customers to external agencies for additional support with utility payments or services. In addition, the role involves maintaining accurate departmental records and documentation, including work orders, utility bills, forms, reports, and correspondence. The employee operates computers and software to enter, retrieve, and analyze data, prepares reports, and monitors trends in departmental operations. Communication with supervisors, coworkers, other city departments, outside agencies, contractors, and the public is essential to coordinate work, resolve issues, and provide assistance. The position also includes participating in training, meetings, and workshops, as well as providing backup support to other employees or departments as needed, performing related duties to ensure efficient utility operations.
Responsibilities
- Responding to inquiries, complaints, and requests for service
- Assisting with account discrepancies
- Setting up new accounts
- Processing account closings and transfers
- Monitoring delinquent accounts
- Entering and reviewing utility account data
- Generating bills
- Processing adjustments
- Handling extensions of service
- Managing write-offs or collections as necessary
- Providing bilingual assistance to customers as needed
- Referring customers to external agencies for additional support with utility payments or services
- Maintaining accurate departmental records and documentation
- Operating computers and software to enter, retrieve, and analyze data
- Preparing reports
- Monitoring trends in departmental operations
- Coordinating work, resolving issues, and providing assistance
- Participating in training, meetings, and workshops
- Providing backup support to other employees or departments as needed
- Performing related duties to ensure efficient utility operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
