Customer Service Representative
About The Position
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description Note: The schedule is M-F. 7AM to 330PM. We are in need of an individual with stellar customer engagement skills and an ability to learn new computer systems and processes. In the day to day, you will be sitting or standing for long periods of time in the same location as you will be engaging both new and existing customers over the phone and via E-Mail taking and inputting their orders into our system(s) and gauging customer needs. This is a fabulous opportunity to be trained by an experienced professional who is happy to train you!
Requirements
- Minimum of 18 years of age.
- If operating a Company Vehicle, a valid driver’s license will be required.
- 1- 2 years of experience in a customer service role.
- Ability to perform basic math calculations.
- Personable, enthusiastic and engaging personality.
- Excellent communication skills, both verbal and written.
- Able to lift 50 lbs. unassisted to load and unload various products.
- Climb, stoop, kneel, crawl, and stand to perform daily work and ladder climbing, as needed.
Responsibilities
- In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers.
- If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
- Ability to maintain a positive rapport with customers, providing world class service.
- Exemplary customer service skills, analytics and problem- solving skills.
- Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
- Any other duty, task, or responsibilities as assigned.
Benefits
- Competitive Compensation
- Medical, Dental and Vision
- Strive Wellness Program
- 401(k) Matching
- Paid Holiday and Paid Time Off (PTO) for all positions
- AssuredExcellence®: minimal to no cost medical care and prescription drugs
- Flexible Spending Accounts (FSA): Healthcare and Dependent care
- Health Spending Account (HSA): with employer contribution
- Life & Disability Insurance
- Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
- Employee Referral Bonus
- Paid Military Leave
- Tuition Reimbursement
- Length of Service Award
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
