Customer Service Representative

Eastern Propane • Wolfeboro, NH

8d

About The Position

This position is responsible for efficiently providing solutions to customer service needs via telephone and email through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential.

Requirements

• Education: High school diploma or equivalent.
• Experience: 2 years of telephone call center experience a plus.
• Intermediate proficiency in MS Office preferred.

Responsibilities

• Manage, respond to, and resolve customer questions, concerns, and inquiries accurately and appropriately.
• Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction.
• Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information.
• Use Eastern’s application software system accurately and successfully.
• Answer customer concerns by phone, email, and chat.
• Be receptive to and successfully complete other duties as assigned.

Benefits

• Employee & family fuel discounts for your home
• State of the art Training Center
• Paid time off accrual (based on hours worked)
• Paid holidays
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED