Customer Service Representative - copy

Bi-State Development Agency of the Missouri-Illinois Metropolitan District•St. Louis, MO

1d•$19 - $19•Onsite

About The Position

The Customer Service Representative is responsible for providing essential, high-volume support to Metro customers within a centralized call center environment. This role requires the accurate application and conveyance of detailed information regarding the St. Louis Metropolitan area, its street network, local landmarks, and the full range of Metro transit policies, fare structures, and operational procedures.

Requirements

Knowledge of the St. Louis Metropolitan area, highway/street network and local landmarks.
Knowledge of basic computer functions.
Ability to type a minimum of 30 wpm.
Ability to learn, apply and convey information about the Metro transit system, its fare structure and operating policies/procedures with a high degree of accuracy.
Ability to determine efficient routing and scheduling options for customers using specialized computer software.
Ability to work cooperatively and collaboratively in a centralized call center to meet customer needs with a high degree of professionalism.
Ability to demonstrate initiative, use of good judgment, concentrate on the task at hand and perform detailed work.
Ability to answer a high volume of phone calls under occasionally stressful conditions.
Ability to analyze customer issues and problem-solve for customers in a positive and courteous manner.
Ability to seek assistance as needed as well as to demonstrate initiative and good judgment.
Ability to communicate clearly and understandably (primarily orally) with Metro internal and external customers and Agency staff.
Ability to understand and follow oral and written instructions and respond positively to supervisory direction.
Ability to make simple mental mathematical computations and tabulations accurately and with reasonable speed.
Ability to adjust to changes in work hours.
Ability to legibly address envelopes to mail schedules, timetable and maps to customers.
Ability to be a team player, work under pressure and adjust quickly to changes in established policies and procedures.

Responsibilities

Provide essential, high-volume support to Metro customers within a centralized call center environment.
Accurately apply and convey detailed information regarding the St. Louis Metropolitan area, its street network, local landmarks, and the full range of Metro transit policies, fare structures, and operational procedures.
Manage information booth, inauguration of new services, relief duties, bus rider-ship and additional special projects, etc.

Benefits

Join a company committed to making a positive impact in the community
Receive a competitive salary
Enjoy comprehensive medical, prescription, dental, and vision coverage
Retirement eligible medical, prescription, health reimbursement account (HRA) subsidy, wellness and life insurance benefits
Take advantage of 10 paid holidays annually - plus a floating holiday to celebrate your birthday
Access supplemental benefits through Unum, including off-the-job accident, critical illness, short-term disability, whole life, and hospital indemnity insurance
Participate in our wellness program, which includes free health screenings
Use our Employee Assistance Program (EAP) for confidential support and resources
Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program, tuition reimbursement and student loan payment 401k match programs
Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
Work out anytime at one of our nine onsite gyms, available 24/7
Enjoy free MetroLink and MetroBus access
Save with discounted cell phone plans
Receive a tool and uniform allowance
Let us support your well-being and professional growth while making a difference!