Chadwell Animal Hospital - Customer Service Representative

Chadwell Animal Hospital • Abingdon, MD

35d • $16 - $20

About The Position

Chadwell Animal Hospital , established in 2003, is a busy small animal and exotics practice located in Abingdon, Maryland, just 30 minutes north of Baltimore. As five time winners of the Harford Magazine Best Of Award, we pride ourselves on providing high quality and compassionate care to our loyal clients and a fun, efficient, and educational workplace for our team. Our 7,500 square foot facility offers separate dog, cat, and exotic wards, as well as the ability to conduct radiographs, endoscopy, and ultrasound services. Join Our Team as a Full-Time Client Service Representative at Chadwell Animal Hospital! Are you an outgoing, compassionate communicator who thrives in a dynamic, fast-paced environment? Do you have a passion for animals and people, and love making every experience exceptional? Chadwell Animal Hospital is looking for a full-time Client Service Representative to join our team! If you have veterinary experience and an upbeat, customer-focused attitude, this is the perfect opportunity for you to make a difference in the lives of pets and their owners. Why Work With Us? Be part of a well-established and respected animal hospital. Opportunity to grow and advance in the veterinary field Work alongside a team of dedicated professionals committed to providing an incredible work environment where each day brings new opportunities to grow, learn, and connect with people and pets alike. Be part of a community that values compassion, integrity, and excellence in everything we do. What You’ll Be Doing: As our Client Service Representative, you’ll be the heart of our hospital, creating a warm and welcoming environment for both our clients and patients. Your role will be key in ensuring smooth operations and delivering outstanding customer service.

Requirements

• Excellent communication skills—you’ll be the face and voice of our practice, so a friendly, professional demeanor is essential.
• Maturity and compassion—we’re looking for someone who can empathize with clients, especially during times when their pets are unwell.
• Detail-oriented with strong organizational skills to keep everything running smoothly.
• A team player who is dependable, reliable, and enjoys working in a collaborative environment.
• A positive, “can-do” attitude who goes above and beyond to create exceptional experiences for our clients and their pets.
• High school diploma or equivalent
• Ability to walk, stand, and bend frequently

Nice To Haves

• Veterinary experience is preferred (1 year).
• Customer service experience (2 years preferred).

Responsibilities

• Answering phones and assisting clients with inquiries.
• Scheduling appointments and managing client appointments efficiently.
• Educating clients about our services and treatments, ensuring they have all the information they need to make informed decisions.
• Managing client communication by ensuring follow-ups and updates are delivered in a timely manner.
• Handling financial transactions and accurately processing payments.

Benefits

• Scrub Allowance: Eligible on 1st day
• Paid Holidays: 6 Paid Holidays (Eligible on 1st day)
• Paid Time Off: 40 hours first year (accrued)
• Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
• Supplemental Insurance: (e.g. life insurance, critical illness, etc.) 1st of the month after 60 days of employment
• 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained
• Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED