Customer Service Representative at the Key West Aquarium
About The Position
JOIN OUR HISTORIC TOURS OF AMERICA FAMILY! This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!! Position Summary: The Customer Service Representative gives accurate exhibits and tour times, while effectively controlling guest lines to ensure tours stay on schedule. Our ideal Customer Service Representative has a passion for helping people and making their Aquarium experience a memorable one. Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, St. Augustine, Savannah and Washington, DC since 1980! Start your new Career With Us!
Requirements
- Ability to perform on-your-feet routine physical activity
- Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests
- Ability to stand for long periods of time and work outside in the field and tolerate a wide range of temperatures and weather conditions
- Ability to handle stressful situations and difficult people both in person and via the radio while maintaining a professional and pleasant demeanor
- Ability to read, write and speak fluent English in order to communicate with fellow CASTmembers and the general public
- Ability to work flexible shifts, including days, evenings, weekends and holidays
- High school graduate or equivalent preferred
- Successful candidate must undergo a background search
Nice To Haves
- Prior customer service experience preferred
- Outgoing and enjoy working with the public
Responsibilities
- gives accurate exhibits and tour times
- effectively controlling guest lines to ensure tours stay on schedule
Benefits
- Competitive pay and paid training: $17per hour
- All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
- All FT, PT and Seasonal employees are eligible for: Paid sick time
- 401K plan with company matching
- Flexible schedules (including a combination of weekdays and weekends are available)
- Fun and upbeat work environment with various award and recognition celebrations throughout the year
- First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%)
- Discounts in retail stores and free admission to all company attractions
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
