Customer Service Representative - West Coast

Berkshire Hathaway GUARD Insurance Companies•Scottsdale, AZ

2d•$43,000 - $67,000•Hybrid

About The Position

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path! Benefits: We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer! Competitive compensation Healthcare benefits package that begins on first day of employment 401K retirement plan with company match Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays Up to 6 weeks of parental and bonding leave Hybrid work schedule (3 days in the office, 2 days from home) Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation) Tuition reimbursement after 6 months of employment Numerous opportunities for continued training and career advancement And much more! Are you passionate about helping people, solving problems, and delivering exceptional service? At Berkshire Hathaway GUARD, our Customer Service Representatives are the voice of our company. You’ll be the trusted connection between our insureds, agents, and partners—providing clarity, confidence, and outstanding support with every call.

Requirements

Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.
Ability to work in fast-paced environment.
Demonstrate empathy and understanding towards customer concerns.
Proficient use of a computer system and relevant software.
A commitment to delivering exceptional customer service.

Nice To Haves

Previous call center experience preferred

Responsibilities

Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
Answer questions about our insurance products and services with clarity and professionalism
Take ownership of each interaction, aiming for first‑contact resolution whenever possible
Resolve inquiries or smoothly escalate complex issues to the right team
Accurately document customer interactions and maintain detailed records
Use our systems, tools, and knowledge resources to deliver timely, accurate information
Consistently provide polite, courteous, and empathetic service—even in challenging situations
Share customer feedback to help us continuously improve our service experience

Benefits

Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!