Customer Service Representative
About The Position
What will you enjoy doing (duties/tasks) •Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling •Interact with management and warehouse personnel to establish service criteria and meet customer requirements •Follow up with customers and other departments to resolve invoice problems and discrepancies •Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling •Accurately input into and retrieve information from the system •Audit air bills for completeness and accuracy. •Research and maintain filings of air bills. •Reconcile driver pickup and delivery manifests •Read, decode, and decipher freight coding in order to expedite freight movement and tracking process •Record damaged shipments and misrouted freight on applicable reports •The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
Responsibilities
- Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
- Interact with management and warehouse personnel to establish service criteria and meet customer requirements
- Follow up with customers and other departments to resolve invoice problems and discrepancies
- Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
- Accurately input into and retrieve information from the system
- Audit air bills for completeness and accuracy.
- Research and maintain filings of air bills.
- Reconcile driver pickup and delivery manifests
- Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
- Record damaged shipments and misrouted freight on applicable reports
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
