CSR Customer Service Representative at HVAC & Plumbing company

Propeller Building Services • Escondido, CA

1d • $21 - $25

About The Position

Aelott AC Heating & Plumbing is a small business in Escondido, CA that offers HVAC and Plumbing Services. We are seeking a dynamic and outgoing individual to join our team as a Customer Service Representative. This Customer Service Representative will be responsible for assisting customers with their products and services. We are interested in hiring a highly organized, detail-oriented and efficient individual who is comfortable dealing with our customers as well as our technicians. Aelott has been in business since 1963 and values honesty and integrity in our employees as we treat all of our customers fairly. If you are interested in working in this type of environment and you meet the requirements below, please apply!

Requirements

• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Basic computer and data entry skills

Nice To Haves

• HVAC or plumbing office experience preferred (but not required)
• Bilingual (English/Spanish) a plus

Responsibilities

• Answer incoming calls and schedule service appointments
• Must be comfortable calling our customers to advertise services
• Provide excellent customer service and handle customer inquiries
• Dispatch technicians and coordinate daily schedules
• Enter and update customer information accurately
• Process service requests, invoices, and follow-ups
• Communicate effectively with technicians and management

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed