Customer Service Representative (CSR)

F&S Produce Company Inc • Vineland, NJ

9h • Onsite

About The Position

Be the voice of the customer in a fast-moving environment—owning orders from intake to delivery while proactively solving issues and keeping communication clear, timely, and accurate. Partner across Sales, Production, Shipping, and Accounting to ensure every detail is right and every commitment is met. If you thrive on organization, accountability, and staying one step ahead, this role puts you at the center of delivering an exceptional customer experience.

Requirements

• High School Diploma or equivalent required; some college preferred.
• Minimum one year of experience in a customer service or administrative support role.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Strong organizational, multitasking, and time management skills.
• Excellent written and verbal communication abilities.
• Ability to work under pressure while maintaining accuracy and attention to detail.
• Communication – Effective oral and written skills; clear and courteous communication with customers and coworkers.
• Dependability – Meets deadlines, follows through on commitments, and is punctual and reliable.
• Professionalism – Approaches others with tact, maintains a positive attitude, and upholds company values.
• Adaptability – Comfortable managing change and dealing with unexpected situations.
• Organization & Planning – Prioritizes tasks, uses time efficiently, and completes tasks thoroughly.
• Problem Solving – Exercises sound judgment to address customer needs and escalate when needed.
• Mathematical & Reasoning Skills- Basic math and problem-solving abilities required to manage data and resolve issues.
• Regularly required to talk and hear
• Frequently required to sit, walk, and use hands to operate office equipment.
• Occasionally required to stand, reach, and lift up to 10 lbs.
• Visual acuity including close, distance, color, and peripheral vision is required.

Responsibilities

• Understand, maintain, and anticipate customer needs to deliver a high level of service and satisfaction.
• Collaborate with the Sales team to ensure all customer expectations are met and exceeded.
• Process, verify, and monitor incoming purchase orders and customer documents for accuracy and completeness.
• Upload and organize order-related documentation in internal systems.
• Proactively communicate order status updates, shipment delays, inventory shortages, or service disruptions to customers.
• Work with the Accounting department to resolve billing or credit issues.
• Act as a liaison between customers and internal departments (Production, Shipping, Sales, Accounting) to resolve issues efficiently.
• Collaborate with internal departments to investigate and follow up on complaints, returns, or product discrepancies to ensure full resolution.
• Support company initiatives related to customer satisfaction, quality assurance, and data management.
• Maintain up-to-date knowledge of company products, services, and policies.
• Assist in onboarding and cross- train customer service team members as needed.
• Participate in the weekend/holiday on-call rotation or fill coverage gaps.
• Perform other administrative and support duties as assigned by the Customer Service Manager.

Benefits

• Competitive compensation package
• A robust health and welfare benefits package that includes Life, Health, Dental, Vision
• The opportunity to plan for the future with a strong 401(K) including company match!
• Time to recharge with Paid Time Off annually + Paid Holidays
• Career Advancement opportunities and Tuition Assistance to help you achieve your goals and continue your career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED