Customer Service Representative

NEPW Logistics Inc • Portland, ME

27d • $20

About The Position

The CSR will be responsible for providing exceptional customer service for all internal and external customers by using comprehensive, in-depth knowledge of company customers and processes.

Requirements

• Customer/Client Focused
• Comfortable learning new warehouse management software
• Efficient with scheduling and coordinating skills.
• Problem Solving/Analysis
• Time Management
• Able to Multi-task
• Communicate Effectively
• Ability to be self-motivated while also working with a team.

Nice To Haves

• Knowledge of shipping/receiving and the trucking industry is desirable but not required

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information.
• Receives and enters orders, coordinates with warehouse staff to fill orders, schedules pickups.
• Enter and gather information from the warehouse management software.
• Follows all safety requirements and regulations
• Ensures that appropriate actions are taken to resolve customers' problems or concerns.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Performs other related duties as assigned.

Benefits

• Medical insurance
• Dental & Vision insurance
• 401(k) plan & company match
• Employer-paid life insurance
• Employer-paid short-term and long-term disability
• Paid vacation, holiday, and personal time
• Employee referral program
• Reimbursement for safety glasses and steel toe shoes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees