Customer Service Representative

ComSonics • Harrisonburg, VA

13d

About The Position

Customer Service & Order Support Specialist Full-Time | Employee‑Owned (ESOP) Company Join a growing employee‑owned team where your work truly matters! We're looking for a detail‑oriented, customer‑focused specialist to handle repair/product orders, support our regional field staff, and ensure an excellent customer experience.

Requirements

• Associate degree preferred, or equivalent experience
• Clear communication and basic math skills
• Strong problem‑solving abilities
• Experience with databases, spreadsheets, and word processing (Microsoft Office preferred)

Responsibilities

• Answer inbound calls and solicit product/repair business
• Process product and repair orders accurately
• Provide timely order and repair status updates
• Complete follow-up calls to ensure customer satisfaction
• Resolve customer issues or route them to the right department
• Support Regional Service and Sales staff with updates and customer information
• Submit weekly status reports and assist other regions as needed

Benefits

• Employee Ownership - As an employee-owned company, you're not just part of the team-you're a shareholder. When ComSonics succeeds, you share in that success.
• Career Growth - Advance your skills and career in a dynamic, innovative environment.
• Comprehensive Health Coverage - Providing the security and support you and your family deserve.
• Wellness Support - Access to resources that help you stay healthy and thrive.
• Paid Time Off - Because work-life balance is important.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees