Customer Service Representative - Walnut Ridge

Arisa Health • Walnut Ridge, AR

5d • Onsite

About The Position

Arisa Health is seeking a Customer Service Representative in our Walnut Ridge location. A high school diploma or equivalent is required. Two years of experience in a related field is required. The position will be scheduling appointments on behalf of therapists, running reports in internet sites as well as Microsoft Excel, and providing information directly to current and potential clients of Arisa Health. As part of the Arisa Health service delivery system, the scheduler will provide an interactive, welcoming response to all inquiries for service by engaging clients in a supportive, non-judgmental way. Responsibilities include accurate and complete data collection to prepare and maintain client records, accurate maintenance of fee agreements, updating eligibility, and ensuring that needed pre-certifications and authorizations are in place. Work Hours: Full time, Monday & Tuesday, 7am - 6pm; Wednesday & Thursday, 8am - 5pm Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities’ one life at a time.

Requirements

• A high school diploma or equivalent is required.
• Two years of experience in a related field is required.

Responsibilities

• Scheduling appointments on behalf of therapists
• Running reports in internet sites as well as Microsoft Excel
• Providing information directly to current and potential clients of Arisa Health
• Provide an interactive, welcoming response to all inquiries for service by engaging clients in a supportive, non-judgmental way
• Accurate and complete data collection to prepare and maintain client records
• Accurate maintenance of fee agreements
• Updating eligibility
• Ensuring that needed pre-certifications and authorizations are in place

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED